Communicate for iOS: logins and authentication
What happens if I sign in to both Collaborate and Communicate and then sign out of one?
Genesys mobile app logins are unaware of one another.
How do I log out of Communicate for iOS?
To log out of Communicate for iOS, tap your profile picture. In Settings, tap Logout.
Why do I get a session expired message?
Sessions are not permanent and they expire for security reasons. When you receive the message, log back in to the app.
The default session timeframe for an authenticated user on the mobile apps is 30 days. You cannot customize this value.
Notes:
- If your organization uses Automatic Inactivity Timeout, Collaborate logs you out after the set period of inactivity, superseding the default timeout.
- If your organization is HIPAA complaint, Collaborate logs you off after 15 minutes, even if your admin does not set the inactivity timeout. Even if your admin sets the inactivity timeout, the maximum amount can be no more than 15 minutes.
How do I configure an MDM (mobile device management) browser authentication?
Communicate for iOS supports MDM with the following browsers. In your MDM, add a definedBrowserScheme key with a scheme value listed in the following table.
| Browser | Scheme |
|---|---|
| Google Chrome | googlechromes |
| Microsoft Edge | microsoft-edge-https |
| WorkspaceOne | awbfs |
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