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Collaborate for Android: permissions and requirements

What are the prerequisites for Collaborate for Android?

To use Collaborate for Android, you must have the following:

  • A browser that supports Chrome Custom Tabs

The following org permission:

  • General > Unified Communications   

And the following user permissions:

  • Chat > Chat > Access (to access Collaborate chat)
  • Chat > Setting > Edit (to enable the always notify on mobile option)
  • Chat > Setting > View (to enable chat reactions)
  • Routing > Agent > Onqueue (to allow access to agent-specific chat rooms)
  • Routing > Queue > Edit (to allow access to agent-specific chat rooms)
  • Mobile > Collaborate > View (t0 access the Collaborate mobile apps)

Why are Collaborate for Android users missing expected functionality, such as the inbox or call controls?

Missing permissions can cause unpredictable behavior. 

How can an admin deny a user access to the Collaborate mobile app?

To prevent a user's access to the Collaborate mobile app, remove the Mobile > Collaborate > View permission.

Does Collaborate for Android support FedRAMP compliance?

Yes, the Genesys Cloud mobile apps support FedRAMP compliance.