FAQs: AI summary and insights
If an interaction is already summarized by Agent Copilot, will I be charged again for Virtual Supervisor’s AI Summary and Insights?
No. If Agent Copilot is enabled for an interaction and has already generated a summary, Virtual Supervisor’s AI Summary & Insights will reuse that same summary at no additional cost. You are not billed twice for the same interaction.
How is AI Summary and Insights enabled?
AI Insights can be turned on at the Program level. Only interactions tied to queues, or flows mapped to the specific program will be processed.
Is there a charge to generate Virtual Supervisor summary for interactions that were already summarized by Agent Copilot?
No. If summaries, or insights are generated by Agent Copilot, viewing them via Virtual Supervisor does not incur an additional charge.