Why do my calls get sent to voicemail when I am in certain statuses?
If your telephony administrator configures a particular presence to go directly to voicemail, Genesys Cloud can send your non-ACD calls to voicemail based on your current presence. For more information, see Define which presence statuses send a Communicate call to voicemail.
For more information about statuses and their effects, see Presence, status and activity indicators or Agent presence, status, and activity indicators.
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