View and edit interaction logs

AI-generated summary

Genesys Cloud enables viewing and editing of interaction logs for active and recently disconnected interactions. Users can access logs from the Interactions menu or directly on an interaction. The logs capture details like agent actions, transfers, and recordings to provide visibility into interactions. Key capabilities include real-time monitoring, auditing, and troubleshooting of omnichannel conversations.

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You can view and edit interaction logs for interactions that are currently active or recently disconnected from two places in the client.