Required regulatory documentation for alphanumerics ID purchase

AI-generated summary

Genesys Cloud requires organizations to register Alphanumeric Sender IDs (ASIDs) across multiple jurisdictions to comply with regulatory requirements and ensure reliable SMS message delivery. ASID registration requirements and processes vary significantly by country, with unregistered IDs subject to blocking, replacement with generic labels such as "Unverified," "Blocked," "Tuntematon" (unknown), or "Likely Scam," or delivery failure in regulated markets. Australia mandates ASID registration with the Australian Communications and Media Authority (ACMA) by June 30, 2026, with unregistered ASIDs labeled as Unverified or Blocked beginning July 1, 2026. The registration process requires creating an ACMA portal account with details matching the Australian Business Register (ABR), submitting ASID information and supporting documentation (business registration, trademark, or domain certificates) to genesyscloudsms@genesys.com, and completing ACMA verification through email confirmation. The ASID must clearly represent the company, brand, or service and directly match or relate to the business name, trademark, or product. Finland implemented mandatory ASID registration with Traficom (Finnish regulator) effective April 10, 2026, with unregistered sender IDs replaced with "Tuntematon" by May 4, 2026. The registration process involves accessing the Traficom Portal, submitting an ASID application subject to an annual EUR 200 fee, and receiving an SMS number beginning with 19 for operator API identification. After Traficom approval, organizations must email ASID details and use case information to genesyscloudsms@genesys.com for aggregator processing and SMS Inventory provisioning. Ireland requires ASID registration through the ComReg Sender ID Registry, with unregistered sender IDs replaced with "Likely Scam" notifications as of July 3, 2025. The process involves checking ASID availability on a first-come, first-served basis, creating a Sender ID Owner account, selecting Sinch Sweden AB as the Original Participating Aggregator (OPA), and verifying the account through email confirmation. Organizations must then submit the ASID and SIDR ID (a unique identifier assignable to multiple ASIDs) to Genesys for final registration and SMS Inventory provisioning. Singapore requires direct registration with the Singapore SMS Sender ID Registry (SSIR), with unregistered ASIDs replaced with "Likely Scam" designations. The process requires creating an SSIR portal account with business and contact details, selecting Sinch Singapore Pte Ltd as the Participating Aggregator, and incurring one-time setup fees and annual per-ASID fees. SSIR approval, users must email ASID information to genesyscloudsms@genesys.com, after which Genesys provides a Letter of Authorization (LOA), submits documentation to the aggregator, and notifies users upon approval for SMS Inventory provisioning. Spain mandates pre-registration in the National Alias Registry (CNMC) before June 6, 2026, to prevent message blocking by operators. The registration process requires a valid digital certificate validated through AutoFirma software, submission of business and ASID details to the CNMC portal with Sinch Communications Spain SL designated as the Originating Provider, and typically takes up to one month for approval, though processing may extend to three months through September 2026. Applicants must respond to CNMC requests for additional information within 10 working days or face request withdrawal. Slovakia and Slovenia require basic ASID and company information submission. France and Ireland have additional requirements regarding traffic type classification and disclosure of message content characteristics such as URLs or phone numbers. All jurisdictions follow a final step of Genesys email notification upon aggregator approval before ASID provisioning and operational use. ASIDs must directly correspond with business names, trademarks, products, or recognized abbreviations and maintain validity for a maximum of 24 months, with activation occurring the day after approval if no specific activation date is designated. Organizations should review country-specific requirements, prepare required materials, and contact genesyscloudsms@genesys.com to initiate the ASID registration process

Regulatory requirements for Alphanumeric Sender IDs (ASIDs) vary by country. In the countries listed below, you must complete registration and submit supporting documentation before using an ASID for messaging. If you use an unregistered ASID in these countries, messages may be blocked or fail to deliver.

Review each country’s requirements to identify any mandatory ASID registrations. After you prepare the required materials, email genesyscloudsms@genesys.comto start the ASID registration process. If you have questions, contact the same email address.

For more information about provisioning ASID and enabling it use post completing registration, see Alphanumeric sender IDs overview.

AustraliaClick to expand

From June 30, 2026, all ASIDs to Australian numbers must be registered and approved by the ACMA to combat fraud. Unregistered ASIDs are labeled as Unverified or Blocked starting July 1, 2026.

How to register your ASID in Australia?

Step 1: Create an account in the Australian Communications and Media Authority (ACMA) portalClick to expand

Step 2: Register ASID with GenesysClick to expand

After creating the account, email the details the below table to genesyscloudsms@genesys.com. Genesys will forward this information to our aggregator for processing.

Information Required	Required Documentation
ASID Australian Business Number (ABN) Business Name Website Primary Business Address Primary Business City Primary Business State (ACT, NT, NSW, QLD, SA, TAS, ...) Primary Business Postal Code Primary Business Phone Number (must be a local Australia contact number) Authorized representative details (name, job title, email, phone (must be a local Australia contact number)) Use case: : You must explain that your ASID clearly represents your company, brand, or service. The ASID should directly match or relate to your business name, trademark, product, or a recognizable abbreviation.	Proof of valid use case: Upload a use case supporting document if the ASID is not the same as your business name. The following document types are accepted: Business registration Trademark Domain certificate

Information Required

Required Documentation

ASID
Australian Business Number (ABN)
Business Name
Website
Primary Business Address
Primary Business City
Primary Business State (ACT, NT, NSW, QLD, SA, TAS, ...)
Primary Business Postal Code
Primary Business Phone Number (must be a local Australia contact number)
Authorized representative details (name, job title, email, phone (must be a local Australia contact number))
Use case: : You must explain that your ASID clearly represents your company, brand, or service. The ASID should directly match or relate to your business name, trademark, product, or a recognizable abbreviation.

Proof of valid use case: Upload a use case supporting document if the ASID is not the same as your business name. The following document types are accepted:
- Business registration
- Trademark
- Domain certificate

*Ensure that your authorized representation details are accurate and up to date, as they will be used for all registration updates.

Step 3: Complete verification with the ACMAClick to expand

After Genesys submits the registration, the ACMA emails the authorized representative to verify the registration and confirm their identity. You must complete this step before the ASID can be fully registered and enabled for use. Follow the instructions you receive in the email to complete the verification process. For more information, see Use the ACMA register for the first time.

Once you complete verification, Genesys receives confirmation of the successful registration and notifies you by email when you can provision the ASID in SMS Inventory and begin using it.

Note: Upon completion of registration, the ACMA contacts the entity’s representative via email to verify the registration in the ACMA Assist portal. Follow the instructions in the email to verify ASID registration.

FinlandClick to expand

Finland has introduced mandatory registration requirements for alphanumeric sender IDs, effective 10 April, 2026, where all sender IDs must be registered with the Finnish regulator (Traficom) before use. By 4 May, 2026, any sender that that is not registered will be replaced with sender ID Tuntematon (which means unknown in Finnish). For more information, see SMS Sender ID regulations.

How to register your ASID in Finland?

Step 1: Access the ASID applicationClick to expand

Step 2: Submit the ASID applicationClick to expand

Step 3: Register ASID with GenesysClick to expand

After Traficom successfully registers your ASID, email the information in the table below to genesyscloudsms@genesys.com.

Genesys forwards this information to our aggregator for processing. Once the registration is approved, we notify you by email so you can provision the ASID in SMS Inventory and begin using it.

Information Required	Required Documentation
ASID Use case/Type of traffic (transactional, trust-related, promotional) Company name Company website	N/A

FranceClick to expand

Information Required	Required Documentation
ASID Type of traffic (transactional, trust-related, promotional) Indicate if the message content includes any URLs or phone numbers Company name Company website	N/A

IrelandClick to expand

To comply with regulations from ComReg (Irish communications regulator), all businesses sending SMS messages to Ireland using alphanumeric sender IDs must be registered in the ComReg Sender ID Registry. As of July 3, 2025, unregistered sender IDs are being replaced with Likely Scam.

How to register your ASID in Ireland?

For more information on the registration process, see Sender ID Registry Public Guide.

Step 1: Check if your ID is already registeredClick to expand

Step 2: Create a Sender ID Owner accountClick to expand

Step 3: Request the ASIDClick to expand

Step 4: Verify accountClick to expand

Step 5: Register ASID with GenesysClick to expand

After ComReg successfully registers your ASID, email the information in the table below to genesyscloudsms@genesys.com.
Genesys forwards this information to our aggregator for processing. Once approved, we notify you by email when the registration is complete, and you can provision the ASID in SMS Inventory and begin using it.

Information Required	Required Documentation
ASID SIDR ID: This is the SIDR ID assigned by ComReg. The SIDR ID is unique per end organization and can be reused in as many ASID registrations as needed. The SIDR ID can be found under the SIDO Registry account when clicking on the account icon located in the top-right corner.	N/A

SingaporeClick to expand

To send SMS messages using ASIDs in Singapore, all organizations must first register directly with the Singapore SMS Sender ID Registry (SSIR). Unregistered ASIDs are replaced with Likely Scam. For more information about the requirements, see SMS Registry.

How to register your ASID in Singapore?

For more information about the registration process, see SSIR portal user guide.

Step 1: Register with SSIRClick to expand

Step 2: Register ASID with GenesysClick to expand

After SSIR successfully registers your ASID, email the information in the table below to genesyscloudsms@genesys.com. After we receive your email, Genesys will:

Provide a Letter of Authorization (LOA) confirming that Genesys is your SMS aggregator. Complete and return the LOA.
Submit the LOA and ASID details to our aggregator for processing and approval.

Once the aggregator approves the registration, we will notify you by email. You can then provision the ASID in SMS Inventory and begin using it.

Information Required	Required Documentation
Alphanumeric Sender ID Company name	Letter of Authorization

SlovakiaClick to expand

Information Required	Required Documentation
ASID Company name	N/A

SloveniaClick to expand

Information Required	Required Documentation
ASID Purpose of traffic (transactional, trust-related, promotional) Sample message content Company name Company address Company website	N/A

SpainClick to expand

To comply with regulations from the Spanish regulator (CNMC), register your ASID in the National Alias Registry before sending messages to Spain. Starting June 6, 2026, operators will block messages sent with unregistered ASIDs, and they will not be delivered.

How to register your ASID in Spain?

Step 1: Access the CNMC portalClick to expand

To access the CNMC Portal, use a valid digital certificate. Most European certificates are accepted by the Spanish government, while certificates issued outside the EU may not be accepted.

To check if your digital certificate is accepted, perform the following steps:

Install AutoFirma software on your computer.
Validate your certificate. If your certificate does not get accepted, you can perform manually. See Digital Certification.

Step 2: Start a new registrationClick to expand

Step 3: Submit the applicationClick to expand

Review all information and submit the request.
After submission, your application status changes to Pending Review state while the CNMC processes your request.
If the CNMC requires additional information or corrections, you will be notified and must respond within 10 working days, or the request will be considered withdrawn.
The CNMC reviews the request directly and validates the registration request, which typically takes up to one month.
Note: As this is a recently implemented regulation, processing times may take up to three months through September 2026.
Once approved, the CNMC issues a notification through the CNMC portal.

Step 4: Register the ASID with GenesysClick to expand

After you submit your ASID registration with the CNMC, email the information in the table below to genesyscloudsms@genesys.com.

Genesys forwards this information to our aggregator for processing. Once approved, we notify you by email when the registration is complete, and you can provision the ASID in SMS Inventory and begin using it.

Information Required	Required Documentation
ASID Company name Company tax ID (NIF/CIF or EU VAT) Company representative full name Company representative Identification/tax number of individual (NIF/passport) Company representative mobile phone number Company representative email Activation/end dates of ASID (define how long you intend to use the ASID, including the exact date it should start and the exact date it should expire)* Use case: You must explain that your ASID clearly represents your company, brand, or service. The ASID should directly match or relate to your business name, trademark, product, or a recognizable abbreviation.	N/A

Information Required

Required Documentation

ASID
Company name
Company tax ID (NIF/CIF or EU VAT)
Company representative full name
Company representative Identification/tax number of individual (NIF/passport)
Company representative mobile phone number
Company representative email
Activation/end dates of ASID (define how long you intend to use the ASID, including the exact date it should start and the exact date it should expire)*
Use case: You must explain that your ASID clearly represents your company, brand, or service. The ASID should directly match or relate to your business name, trademark, product, or a recognizable abbreviation.

N/A

*ASIDs are valid for a maximum period of 24 months. If no activation date is specified, the ASID will become active the day after approval. If no end date is provided, it will default to the full 24-month validity period.

[NEXT] Was this article helpful?

Get user feedback about articles.

Required regulatory documentation for alphanumerics ID purchase View summary

[NEXT] Was this article helpful?

Required regulatory documentation for alphanumerics ID purchase