Ports and services for VoIP phones under BYOC Cloud
This reference article lists the ports required for access to specific services for VoIP phones under BYOC Cloud. For more information on other ports and services you may need to configure on your firewall, see About ports and services for your firewall.
| Services | Transport/Port (Application) | Destination | Description |
|---|---|---|---|
| Zero-Touch Provisioning | tcp/443 (HTTPS) | Polycom ZTP† | The secure connection an unconfigured Polycom device will make to discover its initial configuration. For more information, see Domains for the firewall allowlist. |
| Configuration provisioning | tcp/80 (HTTP) tcp/443 (HTTPS) | Genesys Cloud Global Phone Provisioning (AWS) | The connection a phone makes for organization level configuration. |
tcp/80(HTTP)* tcp/443 (HTTPS)* | Genesys Cloud Media Tier | The connection a phone makes for VoIP configuration. | |
| Signaling | tcp/8061 (SIPS)* tcp/5061 (SIPS)* | Genesys Cloud Media Tier | The connection for VoIP signaling (dialing, ringing, etc. for inbound and outbound calls). -Use 8061 for managed phones For more information, see Cloud media services CIDR IP address range. |
| Media | udp/16384-65535(RTP/SRTP) | Genesys Cloud Media Tier | The transmission of streaming media (audio). For more information, see Cloud media services CIDR IP address range. |
* Default ranges; ports can be changed in the Genesys Cloud configuration.
† Third-party service; not hosted by Genesys Cloud.
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