Email pricing

Genesys Cloud supports email messaging through two primary features: Email campaigns and Agentless email notifications, both priced at $0.0014 USD per message. This pricing structure applies uniformly across Genesys Cloud CX platforms 2, 3, and 4, as well as Genesys Cloud CX Digital platforms, with equivalent rates available in multiple currencies including CAD, AUD, NZD, GBP, EUR, BRL, JPY, and ZAR. Access to email functionality requires appropriate licensing (Genesys Cloud CX 2, CX 3, CX 4, or CX 1 Digital Add-on II) and specific user permissions including Routing > Email > Manage, Responses > Response > View, and Email > Settings > View. The pricing model applies consistently to both email campaign creation and agentless notification delivery capabilities.