AI-generated summary
Genesys Cloud provides functionality to delete Messenger deployments through the admin interface. Users with Web Deployments permissions can access Messenger Deployments under the Message section in the Genesys Cloud admin interface, select a specific deployment, and remove it after confirming the deletion action. This operation removes the associated inbound messaging flow. Prerequisites include holding one of the licenses: Genesys Cloud CX 2, CX 3, CX 4, CX 2 Digital, CX 3 Digital, or CX 1 Digital Add-on II, along with all permissions under Web Deployments > Configurations and Web Deployments > Deployments, and an existing inbound messaging flow. The deletion process involves navigating to Admin, selecting Message > Messenger Deployments, locating the target deployment, clicking More, selecting Delete from the menu, and confirming the action by clicking Yes