Create an operating schedule

Use operating schedules to determine how to manage routing for inbound and outbound interactions. For example, an operating schedule can determine which flow to run during open or closed hours.

1. Click Menu > Orchestration > Routing > Operating Schedules.
2.  Click Add Schedule.
3. In the Name box, type a unique name to represent the schedule. This name appears in your list of entries on the Schedules tab.
4. In the Division list, select the division to which this schedule belongs.
   Note: A schedule must belong to a division The default is the Home division. Association with a division restricts which administrators are able to manage the schedule. For more information, see Divisions overview.
5. Set a schedule in the When does the schedule first occur and repeat? area. Choose one of the options below:
   • To set a schedule that starts and ends on the same day, set the date and time. 
   • To set a schedule that runs for multiple days, check the This occurrence spans multiple days checkbox and perform the following steps: 
     1. Click in the From calendar box and select the date and time in which to start the schedule.
     2. Click in the To calendar box and select the date in which to stop the schedule.
6. To run the schedule continuously for the entire duration of the selected date or dates, click All Day.
7. Set the recurrence of this schedule in the How often does this schedule repeat? field. 

The subsequent configuration options change, depending on your selection. 

Next, configure the operating schedule’s recurring settings.