Configure contact center analytics settings

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Genesys Cloud allows customization of contact center analytics settings to control calculations and metrics displayed in views and dashboards. Administrators can modify these settings based on specific organizational requirements, which directly impact how analytical data is processed and presented. The system provides configuration options that determine how metrics are calculated and displayed across various analytical tools, with detailed information available in the contact center analytics options documentation.

Choose the analytics settings appropriate for your contact center needs. These settings affect the calculations and metrics used in views and dashboards.

For more information about each setting, see Configure contact center analytics options.

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Configure contact center analytics settings