Change the profile configuration

AI-generated summary

Genesys Cloud allows administrators to customize user profile configurations through the Profile Fields management system. Users with Directory permissions can modify profile settings including adding/renaming fields and sections, reordering elements, and enabling/disabling fields. Access requires specific permissions: Directory > Userprofile > Edit/View and Directory > Organization > Admin. Profile management is accessed through Menu > User Management > Profile Fields, where administrators can make organizational-specific customizations to how user profiles appear and function within the system.

PrerequisitesClick to expand

Each Genesys Cloud user has a profile that identifies them to the rest of the organization. To fit the needs of your organization, customize the default configuration of how profiles appear.

Click Menu > User Management > Profile Fields.
Click Admin.
Under Directory, click Profile Fields.
Add a field to the profile configuration.
Add a section to the profile configuration.
Rename a field in the profile configuration.
Rename a section in the profile configuration.
Reorder fields in the profile configuration.
Reorder sections in the profile configuration.
Disable fields in the profile configuration.
Enable fields in the profile configuration.

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Change the profile configuration