Apex class warning error

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Genesys Cloud provides an integration with Salesforce that allows Salesforce users to access Genesys Cloud capabilities from within Salesforce. Starting in Winter '19, Salesforce may display warning messages about lack of access to certain Apex classes required for the Genesys Cloud integration. For existing Salesforce orgs, users can ignore these warnings. For new Salesforce orgs, admins must grant access to each Apex class required by the Genesys Cloud integration. Salesforce documentation covers the required Apex class permissions. The integration enables Salesforce users to leverage Genesys Cloud features like call controls, screen pop, and more directly within Salesforce.

Note: This article applies to Genesys Cloud for Salesforce.

Starting with Salesforce Winter ’19, Genesys Cloud for Salesforce users may see warning messages indicating that they do not have access to an Apex class.

Users of current Salesforce organizations can proceed without any issue. Users of new Salesforce organizations must be granted permission for each Apex class. For more information, see Apex Class access for Open CTI in the Salesforce documentation and Administrator requirements for the Genesys Cloud embedded clients.

For more information about the integration, see About Genesys Cloud for Salesforce.

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Apex class warning error