Secondary status overview

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Genesys Cloud utilizes two types of status indicators to show user availability: primary and secondary statuses. Primary statuses are built-in standard options, while secondary statuses are customizable configurations that provide additional detail about primary statuses. Users can select secondary statuses through their user settings, and these statuses are visible in views and reports for time tracking purposes. The system allows organizations to add, translate, deactivate, and reactivate secondary statuses as needed. Browser refresh may be required if secondary status updates don't appear immediately.

Statuses communicate information about a user’s availability and activities to other Genesys Cloud users. There are two types of statuses:

Primary statuses are standard in Genesys Cloud.
Secondary statuses are optional statuses that you configure for your organization. They provide more details about each primary status.

You can see secondary statuses in views and reports and use them for time tracking purposes.

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Secondary status overview