Genesys Cloud privacy policy

The Genesys Cloud privacy outlines Genesys’ practices for collecting, using, maintaining, protecting, and disclosing customer data through Genesys Cloud.

Revision historyClick to expand

Modified date (YYYY-MM-DD)	Revision
2025-02-19	Updated content.
2023-02-15	Updated the revision date.
2021-11-11	Added detail regarding individual requests for deletion of data.
2020-12-11	Converted page to a PDF download. Updated policy to remove references to Privacy Shield.
2019-07-01	Original policy.

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