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Manage recordings

You can control recording settings for your organization. To manage recordings, complete the following steps:

  1. Click Admin. 
  2. Under Quality, click Recording Management.
  3. Click Menu > Conversation Intelligence > Recording and Policies > Recording Management.
  4. Change settings as necessary:
    • Maximum Simultaneous Screen Recordings Allowed—You can limit the bandwidth used by screen recordings by setting a maximum number of simultaneous screen recordings. This setting is useful if you have quality management policies that automatically start a screen recording. You can have a maximum of 2000 simultaneous screen recordings.
      Note: If you record more than one monitor, the amount of required bandwidth multiplies. For example, four monitors could require four times as much bandwidth.
    • Number of Currently Active Screen Recordings—View how many screen recordings are simultaneously in progress.
      Note: If you set the count to zero, interactions that are already in progress continue, but new recordings do not start.
    • Recording Playback URL Time-to-live—The validity period of the generated URL of the recording file in Genesys Cloud, when a request was made to retrieve the recording for playback. The default period is 60 minutes, the minimum allowable period is 2 minutes, and the maximum allowable period is 60 minutes.
    • Recording Batch Download URL Time-to-live—The validity period of the generated URL of the recording file in Genesys Cloud, when a request was made to retrieve the recording for batch download. The default period is 60 minutes, the minimum allowable period is 2 minutes, and the maximum allowable period is 60 minutes.
    • Storage of Call Recordings—Select to store all call recordings in your home region, or to store call recordings in the region defined in your . For more information, see .
    • Orphaned recordings—Identifies recordings stored only on the Genesys Cloud Edge device. For more information, see .