Install External A2A Server integration

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Genesys Cloud provides an External A2A Server integration feature (currently in development) that enables organizations to extend their communication capabilities through server-to-server connections. To install this integration, users must possess specific permissions including the ability to add, delete, edit, and view integrations. The installation process involves navigating to Menu > IT and Integrations > Integrations, clicking Add Integration, locating the External A2A Server tile through search if needed, and selecting Install. Upon successful installation, the integration appears on the organization's Integrations page and becomes available for subsequent configuration and activation. Users requiring additional guidance can reference the Configure the External A2A Server integration documentation or seek assistance through the community support channel.

Feature coming soon: External A2A Server integration

PrerequisitesClick to expand

This procedure explains how to install the External A2A Server integration. Installation adds the app to your organization’s Menu > IT and Integrations > Integrations page. Later, configure and activate this integration.

Click Menu > IT and Integrations > Integrations.
Click Add Integration. Cards describing available apps appear.
If necessary, locate the app by typing all or part of its name in the search box.
On the External A2A Server tile, click Install.

Once installation is complete, you can now add and configure the integration. For more information, see Configure the External A2A Server integration.

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