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Access the Product Support portal via Okta

Logging in to Product Support through Okta is the recommended best practice because it provides a secure, consistent, and streamlined sign-in experience. Okta helps ensure that users access Product Support through the approved authentication path and reduces the need to manage separate credentials.

Why use Okta to access Product Support?

Logging in through Okta is recommended because it:

  • Provides a secure and approved access method
  • Reduces the need to remember or manage separate passwords
  • Uses your organization’s existing authentication process
  • Helps ensure that only authorized users can access Product Support
  • Creates a consistent sign-in experience across Genesys applications and services

Before you begin

Make sure that you have:

  • The Genesys Online Account Creation Notice email 
  • Access to the portal
  • The required permissions to access Product Support
  • A valid Product Support account, if applicable
  • Completed any required multifactor authentication setup for Okta

Log in to Product Support through Okta

To access Product Support through Okta, follow these steps:

  1. Open the portal.
  2. Perform the steps provided in the email.
  3. Sign in with your credentials from the email.
  4. Complete multifactor authentication, if prompted.
  5. In the Okta application dashboard, search for or locate the Customer Care – MySupport tile.
    Click the image to enlarge.Customer Care MySupport tile in the Genesys Okta portal
  6. Click the Customer Care – MySupport tile.
  7. After authentication completes, Okta redirects you to the portal.
  8. Verify that you are signed in with the correct account.