Why do summaries fail to generate?

Agents may receive the message Summary Not Generated. Please enter summary manually from time to time. The most common reasons for this error are the following.

• The interaction is too short.
• The interaction is transferred from an agent who does not have an Agent Copilot license.
• The number of summaries being generated per minute exceeds the current limit for the organization.
• The voice conversation is very long or the digital interaction contains an extraordinarily high number of characters.

In these cases, an agent can still enter the summary manually.