If an interaction is already summarized by Agent Copilot, will I be charged again for Supervisor Copilot AI Summary and Insights?
No. If Agent Copilot is enabled for an interaction and already generates a summary, Supervisor Copilot AI Summary & Insights uses that same summary without generating additional cost. You are not billed twice for the same interaction.
[NEXT] Was this article helpful?
Get user feedback about articles.