Configure a second trunk for Genesys Cloud Voice

By default, Genesys Cloud Voice includes a single trunk and a robust set of Caller ID capabilities that are built into the platform. In most organizations, this combination is sufficient for a handling customer calls. However, some use cases warrant a second Genesys Cloud Voice trunk. For more information, see Request a second trunk for Genesys Cloud Voice.

If you requested and received a second Genesys Cloud Voice trunk, to follow your new trunk, follow these steps:

1. If you do not already have one, create a second site. For more information, see Create a site under Genesys Cloud Voice.
2. On the Outbound Routes tab, add the new trunk to your second site. For more information, see Create an Outbound Route.
   Note: When you add your new trunk to the Outbound Routes, select Sequential as the Distribution Pattern and use the Arrows to set your new trunk to the first in the priority list.
3. Move your phones to the new site.