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How is Virtual Supervisor billed?

  • AI Summary and Insights – Billing occurs only when summaries or insights are generated, not when they are viewed or retrieved via API. Charges are based on Genesys AI units, where 1 unit = 50 summaries and insights.
  • AI Translate – Billing occurs when an interaction transcript is translated from one language to another. Charges are based on Genesys AI units where 1 unit = 2 interaction translated.
  • AI Scoring – Billing occurs when an interaction is scored with an evaluation form that has questions enabled with AI Scoring. Charges are based on Genesys AI units where 1 unit = 20 evaluation analyzed with AI Scoring.