Does the CX Cloud from Genesys and Salesforce integration support Virtual Desktop Infrastructure (VDI) configurations?
Yes, the CX Cloud from Genesys and Salesforce integration supports Virtual Desktop Infrastructure (VDI) configurations.
Agents can handle interactions in the CX Cloud, Voice for Salesforce Service Cloud console through a VDI environment. For more information, see Set Up Voice Call Audio for Virtual Desktop Users.
Genesys Cloud uses WebRTC Media Helper in a VDI environment. For more information, see Use WebRTC Media Helper in a Virtual Desktop Infrastructure (VDI) environment.
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