Manage data filters

, requiring administrators to possess specific permissions including Data Privacy > Masking Rule (Add, Delete, Edit, Execute, View) and Billing > Subscription > View capabilities. The system supports two predefined filter types: Inbound filters that apply to all inbound interactions and Outbound filters that apply to all outbound interactions. Predefined filters are not automatically enabled upon addition and require manual activation through status toggle switches in the All Filters table. Filters can be toggled on or off at any time without affecting their underlying configuration. Edit functionality permits modification of filter criteria, though predefined filters have a key limitation: only their digital channels can be modified. Users requiring regex modifications to predefined filters must copy the filter's regex into a separate custom filter. The platform includes a Run Test option to validate filter functionality before saving changes, and filter enabled/disabled status persists after updates. Deletion of predefined filters removes them from the All Filters table but does not prevent their re-addition through the Predefined Filters list. Both custom and predefined filters can be viewed and managed by administrators, with all filter management operations maintaining their configuration state throughout the system lifecycle. Genesys Cloud provides a feedback mechanism enabling users to evaluate article helpfulness and submit detailed responses regarding content accuracy, clarity, and relevance. The feedback form includes options to identify specific issues such as inaccurate or incomplete information, outdated content, or unclear presentation, as well as positive feedback categories. Users can specify their role—including Agent, Administrator, Developer/Engineer, Partner, Supervisor, or Support—to contextualize feedback. The form requires email submission and acknowledgment of the Genesys Cloud privacy policy. Related documentation topics encompass account settings management, data filtering creation, digital data filtering rules, workforce management item filtering and sorting, data resource management within flows, and custom data management procedures.