Genesys Cloud Agent Assist legacy pricing

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Genesys Cloud Agent Assist legacy pricing documentation outlines AI-powered agent assist capabilities available as an add-on to Genesys Cloud CX subscriptions. The offering supports both voice and digital channels, enabling AI-assisted interactions for agents. Pricing is structured on either a per named agent per month or concurrent agent per month basis, with rates specified in multiple currencies including USD, CAD, AUD, NZD, GBP, EUR, BRL, JPY, and ZAR. Agent Assist (Digital) can be added to Genesys Cloud CX 1, CX 2, CX 3, CX 2 Digital, and CX 3 Digital subscriptions, while customers with the Genesys Cloud CX AI Experience for Digital subscription have Agent Assist activated by default. This documentation specifically addresses legacy SKU pricing for existing customer contracts; customers with questions regarding current pricing or subscription options should contact their Genesys representative.

Note: This article refers to rates for customer contracts under the Genesys Agent Assist legacy SKU add on.

Genesys Cloud customers who have , , , , and subscriptions can add Agent Assist (Digital) to their subscription. If you purchased the Genesys Cloud CX AI Experience for Digital subscription, Agent Assist is activated by default.

For more information, see the AI section of the Genesys Cloud pricing hub and Genesys Agent Assist availability in Genesys Cloud licenses. If you have questions about pricing, contact your Genesys representative.

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