Desktop app version releases coming soon

AI-generated summary

Genesys Cloud is releasing scheduled desktop application updates for Mac and Windows platforms through September 2026, featuring progressive security, performance, and functionality enhancements. Mac version 2.47.669 (December 15, 2025) includes Chromium 142.0.7444.163 updates and locale settings fixes. Windows version 2.47.870 (January 12, 2026) adds Microsoft CloudAP integration for advanced authentication and conditional access policies. March 2026 releases upgrade to Chromium 144.0.7559.110 and introduce local network access (LNA) origin allow list configuration. Windows 2.48.896 adds 64-bit application support with updated Jabra SDK, microphone automatic gain control configuration, GPU enablement options, and runtime integrity checking. Subsequent releases address Chrome shortcuts access, display scaling issues, keyboard shortcut conflicts, Local Network Access permissions, Jabra headset USB receiver functionality, and notification handling. August 2026 releases implement forbidden checks for automatic updates when disabled by administrators and fix inline chat image display. August 17, 2026 releases add WebRTC Internals console access capability. September 21, 2026 releases (Mac 2.55.50 and Windows 2.55.931) update to Chromium 152.0.7977.54 and introduce WebRTC Internals console access, Giphy animation support, video recording playback within the application, pop-out chat focus improvements, enhanced HTML email rendering, and accessibility enhancements for macOS Voice Control. Future Windows releases will deliver only 64-bit versions, discontinuing 32-bit application support.

This page previews the release notes for the next Genesys Cloud desktop app version releases.

Genesys Cloud for Mac desktop app

View a summary of the improvements and fixes in the next scheduled Mac desktop app version release.

Version 2.56.55 will be available on October 12, 2026.

Updated to Chromium 154.0.8037.58
Added additional telemetry to improve issue triaging
Added an option to disable WebRTC post-quantum key agreement (WebRtcPostQuantumKeyAgreement). Use this as a temporary workaround when legacy devices, proxies, or middleboxes cannot handle the larger post-quantum DTLS key material.

Genesys Cloud for Windows desktop app

View a summary of the improvements and fixes in the next scheduled Windows desktop app version release.

Version 2.56.933 will be available on October 12, 2026.

Updated to Chromium 154.0.8037.58
Added additional telemetry to improve issue triaging
Added an option to disable WebRTC post-quantum key agreement (WebRtcPostQuantumKeyAgreement). Use this as a temporary workaround when legacy devices, proxies, or middleboxes cannot handle the larger post-quantum DTLS key material.

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