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About the Resource Center

Supported Browsers for Genesys Messenger

Note: Genesys Cloud Messenger is not designed, tested, or maintained for running within a mobile WebView container. We recommend customers to deploy our Mobile Messenger SDK for a fully supported in-app messaging client that is compatible with iOS and Android operating systems.

Messenger, the predefined message window and launcher button for Genesys Cloud web messaging, supports the following desktop and mobile browsers. For more information, see About web messaging and Genesys Cloud system requirements.

Desktop browsers

  • Microsoft Edge Chromium — Current release or one version previous.
  • Google Chrome — Current release or one version previous.
  • Firefox — Current release or one version previous.
  • Safari — Current release.

Mobile browsers

  • Google Chrome on Android — Current release or one version previous.
  • Safari on iOS — Current release or one version previous.