Cannot test speakers in the client

AI-generated summary

Genesys Cloud provides an Embeddable Framework, integrations for Salesforce and Zendesk, and a WebRTC Phone window that allows testing speakers. The WebRTC Phone has a separate browser window that must be used for testing speakers, which is not currently possible in the client integrations themselves. Key details are that testing speakers requires the WebRTC Phone window, not the embedded client, and this functionality is coming soon to the Genesys Cloud integrations.

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

A feature described on this page is coming soon. For more information, see the release notes for Genesys Cloud Embeddable Framework, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You are unable test your speakers in the client. You are encountering this problem because you use the WebRTC Phone window. Test your speakers in the separate WebRTC Phone window.

For more information, see Browser window for WebRTC phones and Change your WebRTC phone settings.

For more information about the integrations, see About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.

[NEXT] Was this article helpful?

Get user feedback about articles.

Cannot test speakers in the client View summary

[NEXT] Was this article helpful?

Cannot test speakers in the client