Configure Genesys Cloud to authenticate with SSO only

Administrators can optionally disable Genesys Cloud login and only allow their users to log in by SSO. Some organizations prefer their users to authenticate using a single sign-on (SSO) identity provider instead of Genesys Cloud login credentials. Genesys Cloud administrators can define multiple SSO providers, from an expanding number of third parties.

When Genesys Cloud login is disabled

• All Password Requirements options are disabled, since Genesys Cloud authentication is not being used. Existing password settings are preserved, in case Genesys Cloud authentication is activated again.

• Administrators cannot delete all of the SSO providers under Interactions > Single Sign-on while Disable Genesys Cloud Login is ON.

• Genesys Cloud users must log in to Genesys Cloud using single sign-on (SSO). Each user is prompted to choose which SSO provider to use when logging in.

Enable SSO authentication

1. Click Admin.
2. Under Account Settings, click Organization Settings.
3. Click Menu > Account > Organization Settings.
4. Select the Authentication tab.
5. Below Genesys Cloud login, set Disable Genesys Cloud Login to ON.
   Note: When this switch is set to OFF, Genesys Cloud authentication is used. Setting it to ON  configures your org to use a specific SSO provider. The default state if this switch is OFF.
6. Click Save. The system prompts you to accept or decline an acknowledgment message. 
7. Click Accept. If you decline, the operation is canceled and the switch is restored to its original state.

To switch from SSO to Genesys Cloud authentication

1. Click Admin.
2. Under Account Settings, click Organization Settings.
3. Click Menu > Account > Organization Settings.
4. Select the Authentication tab.
5. Below Genesys Cloud login, set the Disable Genesys Cloud Login switch OFF.
6. Click Save. See Set Genesys Cloud password requirements for related settings.