Manage an emergency group
AI-generated summary
Genesys Cloud provides emergency group management capabilities through its routing system, enabling administrators to modify group names, search for specific groups, and remove obsolete entries. Users require "Routing > Emergency Group – Add, Edit, View, Delete" permissions to access these administrative functions. The platform allows administrators to change emergency group names by navigating to Menu > Orchestration > Routing > Emergency Groups, selecting the desired group, updating the name, and saving changes. A search function enables filtering of emergency groups by name through the Find Emergency Group box, which returns results based on partial text entry. Multiple emergency groups can be selected and deleted simultaneously through the Emergencies page interface. These features support efficient management of emergency routing configurations within the Genesys Cloud platform.
- Routing > Emergency Group – Add, Edit, View, Delete permissions
You can change an emergency group’s name, search to filter results, and delete obsolete emergency groups.
- Click Menu > Orchestration > Routing > Emergency Groups. The Emergencies page opens.
- Click the emergency group you want to change.
- Update the emergency group name.
- Click Save.
- To narrow the list of results, in the Find Emergency Group box begin typing a few letters of the wanted group. Genesys Cloud returns a list based on your entry.
- Click Menu > Orchestration > Routing > Emergency Groups. The Emergencies page opens.
- Select the emergency group or groups you want to delete.
- Click .
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