Genesys Cloud Voice affiliated entities

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Genesys Cloud Voice services are provided by Genesys Telecom US, Inc. for US customers and by various Genesys entities for non-US customers. The services are subject to taxes, fees, and surcharges that appear on invoices. Genesys Cloud Services provides other Genesys Cloud services for US customers. Invoices show charges and descriptions of taxes, fees, and surcharges for both Genesys Telecom and Genesys Cloud Services. Non-US customers see charges from the applicable Genesys entity for their country.

Genesys Cloud Voice includes services that, in certain jurisdictions, may be classified as telecommunication services that are subject to federal, state and local taxes, fees, and surcharges. You will see charges for those services, including applicable taxes, fees, and surcharges, on your invoice. For more information about the specific terms and conditions and tax help pages, see About Genesys Cloud Voice.

For customers based in the United StatesClick to expand

Genesys Telecom US, Inc. (“Genesys Telecom”) provides your Genesys Cloud Voice services. Genesys Telecommunications Laboratories, Inc. (“Genesys Cloud Services”) provides your other Genesys Cloud services. Accordingly, you will see the following on your invoice:

Charges for both Genesys Cloud Services and Genesys Telecom services
Descriptions of the federal, state, and local taxes, fees and surcharges imposed on Genesys Cloud Services services that Genesys Cloud Services is required to collect and remit
Descriptions of the federal, state, and local taxes, fees and surcharges imposed on Genesys Telecom services, including FCC and other regulatory fees and surcharges, that Genesys Telecom is required to collect and remit

For customers based outside the United StatesClick to expand

Genesys Cloud Voice services are provided in the countries listed below by the identified Genesys entity:

Canada: Genesys Laboratories Canada Inc.

Genesys Cloud Voice services are currently in development for the following countries:

United Kingdom: Genesys Europe B.V.
Ireland: Genesys Europe B.V.
Netherlands: Genesys Cloud Services B.V
France: Genesys Cloud Services B.V
Germany: Genesys Cloud Services B.V
Belgium: Genesys Cloud Services B.V
Finland: Genesys Cloud Services B.V
Sweden: Genesys Cloud Services B.V

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Genesys Cloud Voice affiliated entities