Turn on free seating
To place or receive calls, a user must select a station every time they log in. Free seating controls whether Genesys Cloud retains a user’s selected phone when the user is not using it. When free seating is turned on, Genesys Cloud automatically releases a user’s phone for use by another user when the user logs off.
- Click Menu > Account > Organization Settings.
- Click the Settingstab.
- Move theFree Seating switch to the desired setting:
- ON— Enables free seating across the organization.
- OFF— Disables free seating across the organization.
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