List of the Genesys Cloud release notes that include the journey management release notes tag.
Employee productivity
- Streamlined navigation and information architecture update
- Improved scripting accessibility tools
Customer engagement
- Use the same email domain across multiple Genesys Cloud orgs
Data, analytics, and reporting
- Analyze segment and web outcome events in Journey Management
Open platform
- Unified Experience from Genesys and ServiceNow integration outbound calls on behalf of a queue
- Map participant data from Genesys Cloud to ServiceNow interaction fields
Self service and automation
- Preview guides for virtual agents in AI Studio
- Configure virtual agents to generate answers from multiple sources
Workforce engagement
- Workforce management block scheduling
- Adherence and activity code mapping enhancements
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Employee productivity
- New unified navigation experience coming to Genesys Cloud
- Summary engagement insights on the Agent Copilot dashboard
Account management
- Manage user hire dates with SCIM APIs
- Refreshed integrations management interface
Customer engagement
- Configure up to 100 OpenID integrations for authenticated web messaging
- Voice note support for WhatsApp conversations
- Outbound voice events publish directly to AWS EventBridge
Data, analytics, and reporting
- Enhanced longest waiting and longest interacting metrics
- Duplicate an event card in Journey Management
- Review transcripts faster in interaction details
Open platform
- Updated Genesys Cloud desktop app icons
- Unified Experience from Genesys and ServiceNow phone book support
Workforce engagement
- Default answers for evaluation forms
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Employee productivity
- Multi contextual panels
- Agent script enhancements
- Alert volume while on call setting available in main application
Account management
- SSO integrations management via SAML Metadata files
- Updated Genesys branding on login pages
- OAuth Client secret now viewable only at creation or upon new secret request
Data, analytics, and reporting
- Journey Management now displays estimated analysis completion time via in-app notifications
- Column reordering within column picker in Analytics Performance views
Self service and automation
- Transfer options for Architect voice and digital bot flows
Deprecations
- Deprecation: Mobile Messenger legacy Android and iOS code removal
- Deprecation: Pointillist
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Employee productivity
- Multi contextual panels
- Improved Collaborate Chat read and unread message sync
Data, analytics, and reporting
- Recover deleted dashboards from summary and owner pages
- Flow Outcomes and Milestones now available in Journey Management
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Customer engagement
- 2024 Genesys CIDR expansion and firewall requirements notification
- Quick replies, cards, and carousels for open messaging
Employee productivity
Data, analytics, and reporting
- Track and manage billing for Supervisor Copilot AI features
- Improved event list organization for enhanced journey building
- Event card editing and visualization in journey canvas
Open platform
- Multi-org campaign management in CX Cloud from Genesys and Salesforce
Self service and automation
- Enhanced recognition failure handling in Architect digital bot flows
- BYOC Cloud TLS X.509 certificates
Workforce engagement
- Shift trades across weeks within schedule to improve agent flexibility
- Find Agent Search field in gamification profiles
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