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Is the mutual TLS (mTLS) certificate publicly trusted?

Genesys Cloud provides two mTLS client certificate options:

  • Genesys Cloud-signed client certificate for mTLS
    Genesys Cloud recommends using the Genesys Cloud-signed client certificate for mTLS. An endpoint that trusts the Genesys Cloud private certificate authority does not require any maintenance when the client certificate is rotated. For more information, see .
  • Publicly trusted mTLS client certificate
    If you require a publicly trusted mTLS client certificate, you can configure web service data actions to use a publicly trusted client certificate from DigiCert. However, you must update your endpoints every year to handle the certificate being rotated. For more information, see .