Insights for iOS logins and authentication

How do I log in to Insights for iOS?

When you start the app, enter your email address and password. Then tap Log In.

Alternatively, if your organization uses single sign-on (SSO), at the bottom of the screen tap More Login Options. When prompted, enter your organization name, and click Next. Enter your SSO credential and tap Log In.

What happens if I log in to both Insights and another Genesys mobile app and I log out of one?

Login and authentication for Insights does not affect the other Genesys mobile apps.

Why do I get a session expired message?

Sessions are not meant to be permanent, and they expire for security reasons. When you receive the message, log back in to the app.

The default session timeframe for an authenticated user on the mobile apps is eight days. You cannot customize this value. Orgs under HIPAA governance can enforce expirations at 15 minutes of inactivity, superseding the default timeout.

How do I configure an MDM (mobile device management) browser authentication?

Insights for iOS supports MDM with the following browsers. In your MDM, add a definedBrowserScheme key with a scheme value listed in the following table.