Does Genesys Cloud Social support multiple languages for language detection and sentiment analysis?
Yes, Genesys Cloud Social supports the following languages for language detection and sentiment analysis.
Genesys Cloud performs language detection only when the content contains more than five words. For content with five words or fewer, the system tags the language as unknown. When the system tags the language as unknown, it also automatically sets the sentiment to unknown.
- Arabic (Khaleeji, Egyptian, and other dialects)
- Bahasa Indonesia
- Bahasa Melayu
- Bengali
- Chinese (Simplified, Traditional)
- Czech (Czechia)
- Danish (Denmark)
- Dutch (Netherlands)
- English (Australia, United Kingdom, and United States)
- Finnish (Finland)
- French (Canada and France)
- German (Germany and Switzerland)
- Greek
- Gujarati
- Hebrew (Israel)
- Hindi
- Hungarian
- Italian (Italy)
- Japanese (Japan)
- Korean (Korea)
- Marathi
- Norwegian (Norway)
- Polish (Poland)
- Portuguese (Brazil and Portugal)
- Punjabi
- Russian (Russia)
- Spanish (Spain, United States / LATAM)
- Swedish (Sweden)
- Tagalog
- Tamil
- Telugu
- Thai (Thailand)
- Turkish (Turkey)
- Ukrainian (Ukraine)
- Urdu
- Vietnamese
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