Can Voice Survey responses be written to external tags?

Yes. Voice Survey responses can be written to external tags by configuring actions in the Voice Survey flow in Architect. You can capture responses such as Yes/No, numeric scores, or NPS categories and use Architect actions to set external tags on the conversation. This behavior must be configured in the Voice Survey flow and is not automatic from the survey form. Free-text responses are not recommended for external tags due to length and formatting considerations. For more information, see: Set External Tag action.