Can customers bring our own AI models, choose from existing models, or customize models to suit our business needs?

Yes, as a customer, you can bring your own AI models, select from existing models, or customize models to suit your business needs. Genesys supports a “bring your own” (BYO) approach through connectors and the open platform, allowing you to build custom versions of solutions like Genesys Agent Assist or Genesys Agent Copilot. Also, Genesys Cloud supports integration with third-party services, such as speech-to-text and text-to-speech engines, providing further flexibility in tailoring the AI capabilities to your specific requirements.