Supported call analysis regions
AI-generated summary
Genesys Cloud supports call analysis for various language regions globally. It provides real-time speech analytics in languages like English, Spanish, French, German, Portuguese, Chinese, Japanese, Arabic, and more across countries such as the US, UK, Canada, Brazil, France, Germany, China, Japan, UAE, and others. Some regions reference data from other regions for analysis. For example, English (Canada) uses data from English (US) and English (UK). Synonymous regions like French (Canada) and English (Canada) have no functional differences. Key capabilities include real-time speech analytics, intelligent call routing, and contextual insights based on interaction data.
Outbound campaigns support the following regions. Learn which regions reference other regions or are synonymous with other regions to help determine the call analysis language to choose when creating or updating a campaign.
| Language region | Region tag |
|---|---|
| Afrikaans (South Africa) | af-ZA |
| Arabic (Kuwait) | ar-KW |
| Arabic (U.A.E.) | ar-AE |
| Bulgarian (Bulgaria) | bg-BG |
| Chinese (Simplified, PRC) | zh-CN |
| Chinese (Traditional, Hong Kong S.A.R.) | zh-HK |
| Chinese (Traditional, Taiwan) | zh-TW |
| Czech (Czech Republic) | cs-CZ |
| Danish (Denmark) | da-DK |
| Dutch (Belgium) | nl-BE |
| Dutch (Netherlands) | nl-NL |
| English (Australia) | en-AU |
| English (Canada) | en-CA |
| English (India) | en-IN |
| English (New Zealand) | en-NZ |
| English (South Africa) | en-ZA |
| English (United Kingdom) | en-GB |
| English (United States) | en-US |
| Finnish (Finland) | fi-FL |
| French (Canada) | fr-CA |
| French (France) | fr-FR |
| German (Germany) | de-DE |
| German (Switzerland) | de-CH |
| Global | x-inin-global |
| Hebrew (Israel) | he-IL |
| Hindi (India) | hi-IN |
| Indonesian (Indonesia) | id-ID |
| Italian (Italy) | it-IT |
| Japanese (Japan) | ja-JP |
| Korean (Korea) | ko-KR |
| Malay (Malaysia) | ms-MY |
| Norwegian (Norway) | no-NO |
| Polish (Poland) | pl-PL |
| Portuguese (Brazil) | pt-BR |
| Portuguese (Portugal) | pt-PT |
| Russian (Russia) | ru-RU |
| Spanish (Chile) | es-CL |
| Spanish (Columbia) | es-CO |
| Spanish (Costa Rica) | es-CR |
| Spanish (Ecuador) | es-EC |
| Spanish (Guatemala) | es-GT |
| Spanish (Honduras) | es-HN |
| Spanish (Mexico) | es-MX |
| Spanish (Nicaragua) | es-NI |
| Spanish (Panama) | es-PA |
| Spanish (Peru) | es-PE |
| Spanish (Puerto Rico) | es-PR |
| Spanish (Spain) | es-ES |
| Spanish (United States) | es-US |
| Spanish (Venezuela) | es-VE |
| Swedish (Sweden) | sv-SE |
| Tagalog (Philipines) | tl-PH |
| Turkish (Turkey) | tr-TR |
Some call analysis regions use data and receive updates from one or more additional call analysis regions. For example, if a customer selects English (Canada) for call analysis, the analysis uses data from English (United States) and English (United Kingdom). In addition, updates to English (United States) and English (United Kingdom) also update English (Canada).
| This region… | References… |
|---|---|
| Arabic (U.A.E.) | Arabic (Kuwait) |
| Arabic (Kuwait) | Arabic (U.A.E.) |
| Chinese (Simplified, PRC) | Chinese (Traditional, Hong Kong S.A.R.) |
| Chinese (Traditional, Taiwan) | |
| Chinese (Traditional, Hong Kong S.A.R.) | Chinese (Simplified, PRC) |
| Chinese (Traditional, Taiwan) | |
| Chinese (Traditional, Taiwan) | Chinese (Simplified, PRC) |
| Chinese (Traditional, Taiwan) | |
| Danish (Denmark) | Finnish (Finland) |
| Norwegian (Norway) | |
| Swedish (Sweden) | |
| English (Australia) | English (New Zealand) |
| English (Canada) | English (United States) |
| English (United Kingdom) | |
| English (New Zealand) | English (Australia) |
| English (United Kingdom) | English (Canada) |
| English (United States) | |
| English (United States) | English (Canada) |
| English (United Kingdom) | |
| Finnish (Finland) | Danish (Denmark) |
| Norwegian (Norway) | |
| Swedish (Sweden) | |
| Spanish (Spain) | Portuguese (Portugal) |
| Spanish (United States) | English (Canada) |
| English (United Kingdom) | |
| English (United States) | |
| Portuguese (Brazil) | |
| Spanish (Chile) | |
| Spanish (Columbia) | |
| Spanish (Spain) | |
| Spanish (Guatemala) | |
| Spanish (Honduras) | |
| Spanish (Mexico) | |
| Spanish (Panama) | |
| Spanish (Peru) | |
| Spanish (Puerto Rico) | |
| Spanish (Venezuela) | |
| French (Canada) | English (Canada) |
| English (United States) | |
| English (United Kingdom) | |
| Norwegian (Norway) | Danish (Denmark) |
| Finnish (Finland) | |
| Swedish (Sweden) | |
| Portuguese (Brazil) | Portuguese (Portugal) |
| Portuguese (Portugal) | Portuguese (Brazil) |
| Spanish (Spain) | |
| Swedish (Sweden) | Danish (Denmark) |
| Finnish (Finland) | |
| Norwegian (Norway) | |
| Global | All supported regions |
Synonymous call analysis regions are the same as another call analysis region, with no functional differences.
| This region… | Is synonymous with… |
|---|---|
| Afrikaans (South Africa) | English (South Africa) |
| French (Canada) | English (Canada) |
| Hindi (India) | English (India) |
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