Sign in with the Genesys online account creation notice

AI-generated summary

Genesys Cloud provides new customers with an account creation email containing credentials and temporary passwords required to access Genesys portals and support resources. Users must sign in using their username and temporary password from the account creation notice, then reset their password through the Change Password page after successful authentication. The sign-in process requires manual password entry or careful copy-paste procedures to avoid errors, as passwords are case-sensitive and may include unintended spaces. If login issues persist, users can request a new password via the Forgot Password page. The account creation email may include a 15-minute instructional video demonstrating support portal functionality and case creation procedures. Genesys Cloud provides access to multiple portals and resources based on user role and permissions, including My Support Portal, Genesys Beyond, Partner Portal, Genesys Community, and PureProject Portal, each with designated support email contacts. Genesys Orchestrators and Genesys Community are available to all users. Users unable to access their accounts or required portals should contact the appropriate support email listed for their specific portal.

New Genesys customers receive an account creation email with the information required to access Genesys portals and support resources. Use the email to sign in, verify access, and update your password.

Before you begin

Make sure that you have received the Genesys Online Account Creation Notice email. This email includes your user name and temporary password.

Open the Genesys Online Account Creation Notice email.
Copy your User Name from the Login / Sign in Information section.
Enter the temporary Password.
Sign in to your Genesys online account.

Tips for entering your temporary password

If you have trouble signing in, review the following items:

Passwords are case-sensitive.
Copying and pasting the password can sometimes include an extra blank space.
To avoid login issues, type the password manually.
Alternatively, copy and paste the password into a plain text editor, such as Notes or Notepad, and then reselect only the password text before pasting it into the password field.

Reset your password

If you still cannot sign in with the temporary password, use the Forgot Password page to request a new password.

Change your password

After you successfully sign in, go to the Change Password page and set a new password for your account.

Learn how to create or open a support case

The account creation email may include an instructional video that explains how to work with the Genesys product support portal. This 15-minute video helps new and existing users understand how to use the support portal, including how to create or open a case.

For additional questions about the support portal, contact the Genesys team at cxspecialist@genesys.com.

Access Genesys portals and support resources

Depending on your role and access, you can use the following Genesys portals and resources.

Portal or Resource	Access	Support email
My Support Portal	Customer Care “My Support” Portal	customercare@genesys.com
Genesys Beyond	Genesys Beyond	beyond@genesys.com
Partner Portal	Partner Portal	partners@genesys.com
Genesys Community	Genesys Community	GenesysCommunity@genesys.com
PureProject Portal	PureProject Portal	so-helpdesk@genesys.com

Genesys Orchestrators and Genesys Community are available to all users.

Need help?

If you cannot access your account or the required portal, contact the support email listed for the portal that you are trying to access.

[NEXT] Was this article helpful?

Get user feedback about articles.