Note: If your agents use Agent Assist, you must remove the Assistant > All permissions from their assigned permissions, as this contains Assistant > Copilot > View permission, and displays the new Copilot panel for them. Instead, add Assistant > Assistant > View and Assistant > Queue > View permissions for the agents.
Important: Permissions provide functionality. Roles are a convenient way to group permissions together and to assign them to multiple users. However, permissions can be added or removed from roles, affecting functionality. Always make sure your roles contain the permissions necessary for desired functionality. For emore information, see Roles and permissions overview.
Agent Copilot administrator role
The administrator role provides administrative access to the Agent Copilot components and services.
Agent UI > Default Panels > Edit
Agent UI > Default Panels > View
Analytics > agentCopilotAggregate > All permissions
Analytics > Conversation Aggregate > All permissions
Analytics > Knowledge Aggregate > All permissions
Analytics > Tab Configurations > All permissions
Analytics > View Configurations > All permissions
Analytics > Flow Observation > View
Analytics > Queue Observation > View
Analytics > summaryAggregate > View
Assistants > All permissions
Assistants > Queue-user assignments > View
Assistants > Queue-user assignments > Add
Authorization > License > View
Conversation > Suggestion > All permissions
Conversation > Utterance > All permissions
Conversation > suggestionEngagement > All permissions
Conversation > Summary > All permissions
Conversation > Summary Feedback > All permissions
Conversation > Summary Engagement > All
Directory > User > View
Knowledge > All permissions
Knowledge > Search > Edit
Language Understanding > All permissions
Responses > All permissions
Routing > Queue > All permissions
Scripter > All permissions
Speech and text analytics > Dictionary term > View
Speech and text analytics > Dictionary term > Add
Speech and text analytics > Dictionary term > Edit
Speech and text analytics > Dictionary term > Delete
Web Deployments > Deployment > View
Architect > Dependency Tracking > View
Agent Copilot agent role
For your agents, the Agent Copilot Agent role provides the necessary access and clearances.
