Managed hardware phones release notes

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Genesys Cloud provides comprehensive firmware management for multiple hardware phone systems including AudioCodes, Polycom/Poly Edge E, CCX devices, VVX phones, Soundpoint devices, and RealPresence Trio systems. The platform maintains current firmware versions across all supported devices, with specific versions documented for AudioCodes (2.2.16.480), Poly Edge E (8.2.2.1176), CCX devices (9.0.1.6562), VVX phones (6.4.7.4477 for newer models, 5.9.8.5760 for older models), and Soundpoint (4.0.16.0515). Key capabilities include Phone Home provisioning service for VVX phone management, background software updates enabling continuous phone operation during upgrades, and backwards compatibility with legacy hardware. The CCX 9.0.0 software package supports background downloads and installations lasting 30-60 minutes with potential device restarts, while maintaining full phone usability during the upgrade process. The system ensures comprehensive update histories and documented release matrices across all supported platforms, with detailed version histories for Poly UC Software spanning from July 2016 to February 2020, RealPresence Trio versions from July 2016 to June 2021, and AudioCodes High Definition IP Phones Series versions from April 2019 to June 2021. Each version entry references corresponding release matrices and notes for technical specifications and capabilities. The platform includes links to comprehensive resources such as phone management documentation, managed phone models and features matrices, Virtual Desktop Infrastructure (VDI) configuration guidance, customer responsibility areas, TLS trunk transport protocol specifications, and system requirements, with users able to access community support for additional questions and review the Genesys Cloud privacy policy for data handling information.