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BYOC Premises Edge groups overview

A BYOC Premises Edge group is an association of premises-based Edges that enable a collection of network devices to communicate on a low latency LAN or a WAN, when required. 

A BYOC Premises Edge group provides the following benefits to your organization:

  • All the phones associated with each premises-based Edge communicate with all of the other phones in the Edge group. 
  • Members of an Edge group share endpoints. For example, all of the phones in the same Edge group can access a SIP trunk plugged into one Edge in the group.

Shared Resources in an BYOC Premises Edge Group

  • Phone trunks:  When you add an Edge to an Edge Group, that Edge inherits phone trunks added to the Edge group.
  • Communication providers:  When one Edge in the Edge group has a connection to a communication
    provider, all of the other Edges in the Edge group can share the resource.
  • External Gateways:  When one Edge in the Edge group has a connection to an External
    gateway, all of the Edges in the group can share access to the gateway.
  • Other communication providers:  Other communication providers can include WebRTC,
    SIP carriers, and Voice over IP gateways. As long as one of these resources
    have a connection to one Edge in the Edge group, all of the other Edges in the group
    share them.

Edge group setup is is detailed in .

Note: Edge groups do not share resources with other Edge groups. As such, users and their assigned stations, queues, and flows need to be configured with this in mind. For example, a user in Edge Group 1 cannot answer a call in any queue if the call originates in a flow and queue segment that exists in Edge Group 2. In fact, a user in Edge Group 1 may not even be alerted that a call exists.

Failure to properly configure your users and queues to avoid overlap between Edge Groups will result in agents being placed in a Not Responding status and then being unable to answer calls. For more information, see .

Local site routing for BYOC Premises Edge groups

Local site routing improves call routing and Edge utilization for multi-site implementations. When possible, the system routes calls through local, same site Edges to save bandwidth and reduce latency.

Genesys Cloud is designed to use premises-based Edges within the same site if possible. Genesys Cloud will only use premises-based Edges in other sites if the Edges on the local site are offline, are already at capacity,  or if the required resource, such as an agent, a station, or trunk is only available on an Edge located on a different site.