Delete a relationship

AI-generated summary

Genesys Cloud allows users to delete relationships between people at their company and external organizations. To delete a relationship, users can go to the Directory > External Contacts page, click the Organizations tab, search for and select the organization, go to the Relationships section, click More next to the relationship, click Delete, and confirm the deletion. Note it can take up to 4 hours for deletions made in Salesforce to be reflected in Genesys Cloud.

Relationships represent the connections between the people at your company and external organizations.

Note for Salesforce users: When you delete an organization, contact, relationship, or note from SalesForce, it may take up to 4 hours for it to be deleted from Genesys Cloud.

Click Directory > External Contacts.
Click Menu > Contacts > External Contacts and Organizations.
Click the Organizations tab.
If necessary, search for the organization.
Click the organization.
In the Relationships section, next to the relationship you want to change, click More.
Click Delete.
Click OK.

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Delete a relationship