Create custom properties

AI-generated summary

Genesys Cloud allows creating custom properties for external trunks, phone trunks, and phones to alter configuration for troubleshooting or special circumstances as directed by Genesys Cloud Customer Care. To create custom properties for trunks, go to Admin > Telephony > Trunks, select the trunk, click Custom, enter a Property Name, select a Data Type, enter a Value, and save. For phones, go to Admin > Telephony > Phone Management, select the phone or base setting, click Custom, enter a Property Name, select a Data Type, enter a Value, and save. Custom properties allow Genesys Cloud Customer Care to alter configuration for troubleshooting or special circumstances.

PrerequisitesClick to expand

The Custom option is designed to allow Genesys Cloud Product Support personnel to alter external trunk, phone trunk and phones configuration for troubleshooting or special circumstances. You should only enter custom property settings as directed by Genesys Cloud Product Support.

Note: You must be a to contact Genesys Cloud Product Support.

Become a Designated Contact by first reviewing the Customer areas of responsibility. Then go to the Our Product Support Communications Portal log in page and select Get Started to request a My Support account and get access to our Genesys support tools. Allow 48 business hours to receive your credentials.

For more information, see Genesys Cloud Product Support.

For trunksClick to expand

Click Admin.
Under Telephony, click Trunks.
Click Menu > Digital and Telephony > Telephony > Trunks.
Click the appropriate tab: External Trunks or Phone Trunks.
From the list, select the trunk you want to configure.
Under the External Trunk Configuration or the Connection Configuration section, click Custom.
Click Create.
In the Property Name field, enter a name that you want to assign to the property.
Use the Data Type drop down to choose the date type that you want to assign to the new property.
In the Value field, enter a value that corresponds to the selected data type that you want to assign to the property.
Click Save External Trunk or Save Phone Trunk.

For phonesClick to expand

For phones, custom properties can be created in Phones as well as Base Settings configuration.

Click Admin.
Under Telephony, click Phone Management.
Click Menu > Digital and Telephony > Telephony > Phone Management.
Click the appropriate tab: Phones or Base Settings.
From the list, select the phone or base setting you want to configure.
Under Phone Configuration, click Custom.
Click Create.
In the Property Name field, enter a name that you want to assign to the property.
Use the Data Type drop down to choose the date type that you want to assign to the new property.
In the Value field, enter a value that corresponds to the selected data type that you want to assign to the property.
Click Save Phone or Save Base Settings.

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Create custom properties