Common flow tasks
Series: Create a call flow
Previous suggested step: Common flow tasks
Next suggested step: Complete the flow
These articles are designed to help the flow designer with building the flow. Flow administrators and editors can create and manage flow operations.
| Task | Description |
|---|---|
| Create a flow | Create a new inbound, outbound, or in-queue flow. |
| Specify speech recognition settings | Specify default settings for the configuration’s speech recognition behavior. |
| Select a flow's supported languages | Add language resources and specify the default language for prompt playback. |
| Add a menu | Add a starting menu, or add a reusable menu. |
| Create a simple menu choice | Create a menu choice that ties to a digit and, optionally, speech recognition, and represent a list of options for the caller. |
| Create a sub-menu | Create a sub-menu to add branches to your existing auto-attendant menu. |
| Create a Select Language menu | Create a menu that gives callers the option of selecting a preferred language. |
| Override default speech recognition settings | Modify default speech recognition settings as defined in the flow’s Settings area. |
| Enter speech recognition terms | Enter keywords and phrases a caller might use to verbally indicate the location to which they want to transfer. |
| Set up a Transfer to Number action | Transfer a call to a telephone number outside of your organization. |
| Set up a Transfer to Flow action | Transfer the current call to another flow defined for this server. |
| Set up a Transfer to User action | Send a call to a specific person or agent. |
| Set up a Transfer to Voicemail action | Send a call to a user's voicemail. |
| Delete a menu choice or task action at the flow level | Delete a menu choice from a main menu, reusable menu, reusable task, or task editor. Delete a task action from a task in the task editor. |
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