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Common flow tasks

Series: Create a call flow

Previous suggested step: Common flow tasks

Next suggested step: Complete the flow

These articles are designed to help the flow designer with building the flow. Flow administrators and editors can create and manage flow operations.

Task	Description
Create a flow	Create a new inbound, outbound, or in-queue flow.
Specify speech recognition settings	Specify default settings for the configuration’s speech recognition behavior.
Select a flow's supported languages	Add language resources and specify the default language for prompt playback.
Add a menu	Add a starting menu, or add a reusable menu.
Create a simple menu choice	Create a menu choice that ties to a digit and, optionally, speech recognition, and represent a list of options for the caller.
Create a sub-menu	Create a sub-menu to add branches to your existing auto-attendant menu.
Create a Select Language menu	Create a menu that gives callers the option of selecting a preferred language.
Override default speech recognition settings	Modify default speech recognition settings as defined in the flow’s Settings area.
Enter speech recognition terms	Enter keywords and phrases a caller might use to verbally indicate the location to which they want to transfer.
Set up a Transfer to Number action	Transfer a call to a telephone number outside of your organization.
Set up a Transfer to Flow action	Transfer the current call to another flow defined for this server.
Set up a Transfer to User action	Send a call to a specific person or agent.
Set up a Transfer to Voicemail action	Send a call to a user's voicemail.
Delete a menu choice or task action at the flow level	Delete a menu choice from a main menu, reusable menu, reusable task, or task editor. Delete a task action from a task in the task editor.

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