AWS regions for Genesys Cloud Voice

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Genesys Cloud Voice operates across multiple AWS regions through dedicated data centers, offering global voice service coverage. The service is available in North American regions including US East (N. Virginia/us-east-1), US-East 2 (Ohio/us-east-2) with FedRAMP certification, US West (Oregon/us-west-2), and Canada Central (ca-central-1). European coverage includes Ireland (eu-west-1), Frankfurt (eu-central-1), London (eu-west-2), and Zurich (eu-central-2). Asia-Pacific regions encompass Tokyo (ap-northeast-1), Seoul (ap-northeast-2), and Osaka (ap-northeast-3), while South American coverage is provided through São Paulo (sa-east-1). Future expansion plans include new regions in Mexico Central (mx-central-1) and Singapore (ap-southeast-1). Each region operates with specific AWS region codes and provides localized voice services through regional data centers.