Add a domain allowlist to an email domain

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Genesys Cloud provides domain allowlist functionality to control email recipient lists and prevent unauthorized email distribution. The feature requires administrators to have Email Settings permissions for management and agents to have Routing Email View permissions for implementation. Configuration is performed through the Admin menu via Contact Center > Email or Digital and Telephony > Email pathways. Implementation steps include selecting an email address from the Name column in the Email Addresses Dashboard, choosing a domain allowlist, and saving settings. The system requires pre-configured domain allowlists before they can be associated with email domains. Currently, the domain allowlist feature is temporarily postponed, with updates available through Genesys Cloud - Features coming soon. Key prerequisites include Email > Settings > All permissions for administrators and Routing > Email > View permission for agents to retrieve and apply domain lists.

PrerequisitesClick to expand

You can associate a domain allowlist with an email domain to restrict the list of recipients and prevent sending out emails to unintended recipients.

Before you can associate a domain allowlist with an email domain, you first must configure a domain allowlist. For more information, see Configure domain allow lists.

Click Menu > Digital and Telephony > Email.
Click the hyperlink of an email address in the Name column. The Email Addresses Dashboard appears.
From the Select domain allow list box, select a domain allow list.
Click Save.

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Add a domain allowlist to an email domain