Genesys Cloud Voice global coverage requirements and restrictions

AI-generated summary

Genesys Cloud Voice is a cloud-based voice solution offering global coverage across APAC, Canada, EMEA, Latin America, and all 50 US states, with select US territories. The platform provides voice capabilities including call routing, IVR, and auto attendants to support customer engagement. Coverage spans eight APAC countries (Australia, Hong Kong, Indonesia, Japan, New Zealand, Singapore, South Korea, and Thailand), most Canadian provinces and territories, 26 EMEA nations (including France, Germany, Spain, and the United Kingdom), and nine Latin American countries (including Brazil, Mexico, and Colombia). While Genesys Cloud Voice numbers can be purchased and ported in supported countries, each region has specific activation requirements and service restrictions that apply to phone number purchases and service usage. Detailed information regarding number purchasing options and country-specific restrictions is available through dedicated resources for DID numbers, toll-free numbers, and individual country activation requirements.

While you can purchase and port Genesys Cloud Voice numbers in supported countries, certain countries have specific activation requirements and service restrictions that apply to the numbers you can purchase. For more information on purchasing numbers in Genesys Cloud Voice, see Purchase DID numbers and Purchase toll-free numbers.

APACClick to expand

CanadaClick to expand

EMEAClick to expand

Genesys Cloud Voice is available in the following countries in EMEA. Each country has certain activation requirements and service restrictions that apply to the purchase of phone numbers and use of Genesys Cloud Voice.

Latin AmericaClick to expand

United StatesClick to expand

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